About the product

About size

Since natural leather is used and sewn by craftsmen, there may be some errors from the indicated size. Please understand this as the individuality of a bag that is made by hand, and proceed with the purchase procedure after acknowledging it in advance.

About color

• -The image of the product is taken so that the color is as close to the product as possible.
• -Depending on the processing and manufacturing method, the color and texture will differ depending on the product even if the color name is the same, so please check the color palette on the product page and the leather described in the product description column for the color and texture of the material. Please.
• -There may be differences in color depending on the viewing display of the customer. Please note.

About leather

Natural leather is used for the product in order to make the best use of the original texture of leather and the characteristics of each, and it has not been processed much.
There are individual differences in each natural leather product. Therefore, the leather may have scratches, pores, wrinkles, and wrinkles, but since it is the original characteristic of leather, please enjoy it as the individuality of each leather.

Handling of natural leather

If the leather part is washed with water, benzine, water, etc., discoloration or uneven color may occur. Also, if it gets wet, tap it gently with a soft cloth to remove moisture, shape it, and dry it in the shade in a place out of direct sunlight to dry it. If you want to remove dirt from the leather part, use a leather cleaner. , Wipe off with cream.
If the use of the bag causes the leather to dry or rub, causing scratches or scratches, we recommend applying leather oil or wax once every two to three months. Applying oil or wax may increase the color density. Try it on an inconspicuous corner or part of the bottom of the bag, and then apply oil or cream to the body.
Due to the characteristics of leather products, it tans and dislikes moisture. If you store it in a hot and humid place, it may cause mold and shape deformation, so we recommend that you store it in a well-ventilated place out of direct sunlight.

Payment method

You can choose your preferred payment method from "credit card payment", "PayPal", "cash on delivery", and "bank transfer".

Credit card

You can use the credit card specified by WEB STORE.
There is a dedicated form when you place an order, so please enter your credit card number, card expiration date and credit card security code（CVV2, CVC2） there.

-What is a credit card security code?

Refers to the 3- or 4-digit number printed on the back or front of your credit card.

• ・VisaMaster / JCB card: 3-digit number on the back of the card
• ・Diners card: 3-digit number on the back of the card
• -American Express card: 4-digit number on the surface of the card

About installments

Payment by split / revolving payment is also possible. If you wish, please select the desired number of payments when entering the card information.

• * Bonus lump sum payment and bonus combined payment are not available.
• * Some payment methods may not be available depending on the contract with your credit card company.

PayPal

PayPal is an online payment service of choice around the world, with a payment method that is always easier and more secure to use.

• -Since you do not need to enter your credit card number, you can use it with confidence in terms of security.
• ・To use PayPal, you need your own account.
• ・After completing your order, the PayPal login screen will be displayed. Please log in before making a payment.

Cash on delivery（Yamato Transport / collect call）

Cash on delivery is a payment method in which the delivery company collects the price when the item is delivered. Please pay the total amount including shipping fee and cash on delivery fee to the delivery company by cash or credit card at the time of delivery of the item.

-Cash on delivery fee

• ～9,999 yen: 300 yen（excluding tax）
• ～29,999 yen: 400 yen（TAX）
• ～99,999 yen: 600 yen （TAX）
• ～300,000 yen: 1,000 yen （TAX）

• * Cash on delivery amount refers to the amount collected from the purchaser.
• * The service fee does not include the fare, transfer fee, and revenue stamp fee.
• * A service fee will be charged even if the transaction is not completed due to the purchaser's refusal to receive the product.
• * The receipt for the product price will be issued by Yamato Financial Co., Ltd. instead of our company.
• * Cash on delivery for one payment is up to 300,000 yen.

About delivery

Delivery date and time

Orders placed by 15:00 on the date of purchase will be shipped within 3 business days from Yamato Mail. When the shipment is completed, we will notify you by email of the shipment completion and tracking inquiry number. * If you place an order that spans Saturdays, Sundays, and holidays, it will be arranged after a holiday. Please note that.

Customers who choose credit card / cash on delivery / PayPal

• ・Orders made by 5:00 will be shipped within 3 business days （* Excluding some areas / Some areas will arrive 5 days after the shipping date and time.）
• ・Orders placed after 15:00 will be shipped within 4 business days

* If you place an order that spans Saturdays, Sundays, and holidays, it will be arranged after a holiday. Please note that.

Customers who choose bank transfer

• ・If you make the payment by 15:00, it will be shipped within 3 business days from the date of payment （* Excluding some areas / Some areas will arrive in 5 days. ）
• ・For transfers after 15:00, it will be shipped within 4 business days from the date of payment

* If you place an order that spans Saturdays, Sundays, and holidays, it will be arranged after a holiday. Please note that.

Specify time zone

• ・① Morning ② 12-14 o'clock ③ 14-16 o'clock ④ 16-18 o'clock ⑤ 18-20 ⑥ 20-21
• -You can select the above. If you wish, please enter the desired arrival date in the remarks column.
• * In some areas, it may be delayed from the displayed time.
• * It may be delayed due to traffic conditions. Please note that.

Delivery company

Yamato Transport Co., Ltd. Service Center
Toll-free number: 0120-01-9625
Business hours: 8: 00-21: 00

Incidental costs

Other than the product price, the following costs will be borne by the customer.

Shipping

• For purchases of less than 10,000 yen per purchase & hellip; 880 yen
• For purchases of 10,000 yen or more per purchase & hellip; Free

Cash on delivery fee

• ～9,999 yen: 300 yen （TAX）
• ～29,999 yen: 400 yen （TAX）
• ～99,999 yen: 600 yen （TAX）
• ～300,000 yen: 1,000 yen （TAX）

Bank transfer

The customer is responsible for the bank transfer fee.

About overseas shipping

About overseas shipping charges

The shipping fee will be added at the time of purchase by completing the purchase procedure and filling in the delivery address. Shipping charges vary depending on the size of the item you purchased.

When shipping overseas, customs duties, VAT （value added tax）, customs fees, etc., which are set separately for each country, may be incurred.
Please note that you will be responsible for any customs duty or value added tax.
* There is no consumption tax in Japan.

If the shipping address information of the product is incorrect, we will cancel it, so please be careful when entering the address when ordering.
* Products using crocodile leather cannot be shipped overseas.

About exchange

The exchange rate will be applied to customers who make payments from outside Japan or who are using overseas issued cards.
The exchange rate will be applied to customers who make payments from outside Japan or who use overseas-issued cards.
This exchange rate will incur the exchange conversion fee set by the payment service you are using and your credit card.
This fee is not charged from this site, but is incurred by the credit card company you are using or the payment service （PayPal, etc...） .
Therefore, the respective date and time rates will be applied at the time of purchase and at the timing of refund, and there may be a difference.
Please note that we are not responsible for the difference that occurs at the time of refund, etc., as it is caused by each payment service and credit card company.
※In many cases, the rate is set independently for each service and fluctuates daily.

Returns and exchanges

If you violate the following guidelines, you will not be able to receive returns or exchanges

• 1. Items that have passed 3 days or more from the desired arrival date（if there is no desired arrival date, items that have passed 3 days or more from the day after the shipping date）
• 2. Used and cleaned leather products
• 3. Orders sent to outside Japan
• 4. Items with lost, cut-out, or damaged delivery notes, tags, and labels
• 5. Products that have been scented by customers, products that have become dirty or scratched
• 6. If the accessories（box, package, etc.） of the product are significantly different from those shipped by us and are damaged
• 7. "Reserved items" "Ordered items（items ordered at the request of the customer）" "Products with & ldquo; Not eligible for returns & "Delivery date 3 days or more ahead Specified orders and made-to-order products will not be returned even if the above does not apply.
• 8. For products with a box, do not attach the invoice directly to the box. If you return the product without packing it in a separate box, it will not be returned.
• Products that have been returned or exchanged more than 9.1 times

About the burden of returns and exchanges

Shipping fee, returned goods